Testimonials

Executive Coaching

BlueCross BlueShield of Illinois
Jim Petrassi – CTO

I am happy to say that coaching has changed the trajectory of my career. I am so fortunate to have worked with the Center for High Performance. In the past 2 years, I have grown as a leader and contribute to driving my company’s critical change program.
HCSC
Steve Betts – CIO

At the end of the day, I care about results — and Lucia and her team delivered the meaningful and lasting behavioral change in my leadership team that I was looking for. They quickly gained the trust and respect of my team with their insightful and direct engagement style. They used fact-based insights gained from multiple interviews, coupled with practical examples and role-playing exercises, to meaningfully change the behaviors of my team.
RSM McGladrey, Inc.
Robert Lindeman – Managing Director

Lucia takes a complex area and simplifies it with practical tools, processes, and concepts that can be readily applied at work (corporate, team, or individual level).

Keynote Speaking

Sodexho
Sandy Shaw – V.P. Talent Development

Susan is a dynamic speaker, and she provided 50 of our senior executives from around the world with substantive ideas they could take back to their own teams. The data she presented from her study of high-performing workgroups was particularly enlightening.
RSM McGladrey, Inc.
Robert Lindeman – Managing Director

Lucia takes a complex area and simplifies it with practical tools, processes, and concepts that can be readily applied at work (corporate, team, or individual level).

Executive Education

AAA Leadership Team Drager
Vijay Jain – CEO

Thank you for joining our AAA management meeting in Lubeck Germany. We all enjoyed the fruitful and insightful learnings and discussions. This experience helped us to become closer as a team.
SPX Cooling Technologies
Ann Cope-Place – VP Global Human Resources

Lucia is dynamic and insightful. Her teaching style shows her passion and compassion for others to really try to get it right, so we can see our strengths and how we can positively impact the environment of others.
TDC
Carsten Hojer – Finance Manager

Lucia is exceptional in pulling out value and good points of the material. Even basic things are seen in another light after the sessions.

Books

Authors
B. Joseph Pine II and James H. Gilmore – Authors of The Experience Economy: Work is Theatre and Every Business a Stage

Success today often requires business leaders to craft strategic stories that create intergenerational excitement within their organizations. Susan Annunzio’s five-step model provides a wonderfully dramatic framework for helping workers perform compelling work on the business stage.
Stern’s Management Review Online
Gerry Stern

The book goes into many factors that explain the success of high-performing work groups, offering many case examples drawn from the extensive research. The insights of this book are readily accessible. The book is written in a to-the-point, very readable style. But most importantly, it offers some mind-broadening findings that, for some, may appear to be a challenge to conventional thinking. Speaking as an organizational consultant (www.futureorganization.com), as well as a reviewer, this book shines forth as offering some solid, although not altogether surprising, conclusions. Bottom line: highly recommended, well worth the reading.
Allergan, Inc.
David E. I. Pyott – Chairman of the Board, President and Chief Executive Officer

…points a direction that offers proven results and specific action steps that actually work.