Testimonials

Executive Coaching

UHC
Irene Thompson – President and CEO Emeritus @ UHC

Individual coaching of the leadership team had a profound effect on my organization. It brought a high level of understanding and commitment of the entire leadership team as they were supported individually and as a team to work together and drive the new culture of the organization.
RSM McGladrey, Inc.
Robert Lindeman – Managing Director

Lucia takes a complex area and simplifies it with practical tools, processes, and concepts that can be readily applied at work (corporate, team, or individual level).
The UNITE Group plc
Geoffrey Maddrell – Chairman @ The UNITE Group PLC

I frequently refer to your successful intervention with our board, which has served us well; particularly as external market conditions have inevitably raised the temperature of concerns and activity in our board discussions. It would have had a hugely negative impact if our board had not been able to address difficult issues so robustly. Thank you on behalf of the UNITE board.

Keynote Speaking

Sodexho
Sandy Shaw – V.P. Talent Development

Susan is a dynamic speaker, and she provided 50 of our senior executives from around the world with substantive ideas they could take back to their own teams. The data she presented from her study of high-performing workgroups was particularly enlightening.
RSM McGladrey, Inc.
Robert Lindeman – Managing Director

Lucia takes a complex area and simplifies it with practical tools, processes, and concepts that can be readily applied at work (corporate, team, or individual level).

Executive Education

Medcor
Sharon Moise, MD – Chief Medical Officer

In times of challenge, Lucia has helped me navigate deftly and reach successful resolution. You have helped me to help my team be more successful and to navigate challenging people. I am eternally grateful for the role you have played in my life and career.

If you are considering working with Lucia, my advice is run, don’t walk, to work with her while she has spots. You won’t find a better, wiser, and more experienced coach than Lucia.
Unilever
Sharon Rossi – V.P. Customer Development

Lucia quickly established credibility and rapport with my leadership team, and inspired them to engage fully in the session. The work we did with Lucia has been highly valuable throughout the year and frequently referenced.
SPX Cooling Technologies
Ann Cope-Place – VP Global Human Resources

Lucia is dynamic and insightful. Her teaching style shows her passion and compassion for others to really try to get it right, so we can see our strengths and how we can positively impact the environment of others.

Books

Stern’s Management Review Online
Gerry Stern

The book goes into many factors that explain the success of high-performing work groups, offering many case examples drawn from the extensive research. The insights of this book are readily accessible. The book is written in a to-the-point, very readable style. But most importantly, it offers some mind-broadening findings that, for some, may appear to be a challenge to conventional thinking. Speaking as an organizational consultant (www.futureorganization.com), as well as a reviewer, this book shines forth as offering some solid, although not altogether surprising, conclusions. Bottom line: highly recommended, well worth the reading.
Hill Holliday, New York
Brian Carty – President

…a completely fresh take on how to change any organization for the better…data-based action steps that can be implemented immediately.
Author
Sydney Finkelstein – Author of Why Smart Executives Fail

A blueprint for improved performance–how to infect underperforming workgroups with the success of high-performing workgroups…could spark a performance revolution.