Testimonials

Executive Coaching

BDO
Stephen R. Ferrara, CPA – Partner, Chief Operating Officer @ BDO

High Performance Leadership is a great program for business leaders in any industry. It offers sensible, practical lessons along with research-based theory to back them up. Lucia’s passion and her deep expertise make it a compelling experience.
Medcor
Sharon Moise, MD – Chief Medical Officer

In times of challenge, Lucia has helped me navigate deftly and reach successful resolution. You have helped me to help my team be more successful and to navigate challenging people. I am eternally grateful for the role you have played in my life and career.

If you are considering working with Lucia, my advice is run, don’t walk, to work with her while she has spots. You won’t find a better, wiser, and more experienced coach than Lucia.
HCSC
Steve Betts – CIO

At the end of the day, I care about results — and Lucia and her team delivered the meaningful and lasting behavioral change in my leadership team that I was looking for. They quickly gained the trust and respect of my team with their insightful and direct engagement style. They used fact-based insights gained from multiple interviews, coupled with practical examples and role-playing exercises, to meaningfully change the behaviors of my team.

Keynote Speaking

RSM McGladrey, Inc.
Robert Lindeman – Managing Director

Lucia takes a complex area and simplifies it with practical tools, processes, and concepts that can be readily applied at work (corporate, team, or individual level).
Sodexho
Sandy Shaw – V.P. Talent Development

Susan is a dynamic speaker, and she provided 50 of our senior executives from around the world with substantive ideas they could take back to their own teams. The data she presented from her study of high-performing workgroups was particularly enlightening.

Executive Education

Unilever
Sharon Rossi – V.P. Customer Development

Lucia quickly established credibility and rapport with my leadership team, and inspired them to engage fully in the session. The work we did with Lucia has been highly valuable throughout the year and frequently referenced.
SPX Cooling Technologies
Ann Cope-Place – VP Global Human Resources

Lucia is dynamic and insightful. Her teaching style shows her passion and compassion for others to really try to get it right, so we can see our strengths and how we can positively impact the environment of others.
Medcor
Sharon Moise, MD – Chief Medical Officer

In times of challenge, Lucia has helped me navigate deftly and reach successful resolution. You have helped me to help my team be more successful and to navigate challenging people. I am eternally grateful for the role you have played in my life and career.

If you are considering working with Lucia, my advice is run, don’t walk, to work with her while she has spots. You won’t find a better, wiser, and more experienced coach than Lucia.

Books

LaSalle Bank/ABN AMRO
Norm Bobins – President and CEO

A major contribution. Contagious Success offers fresh data and fresh thinking on one of the most vexing challenges facing all managers.
Icarian, Inc.
Doug Merritt – President and CEO

What I found most compelling about eLeadership were the parallels that I feel I go through every day. I think that any CEO, from BOM to Internet, would benefit greatly from reading this book. It is filled with practical recommendations and immediate insights to help make your workforce your company’s most important asset.
Stern’s Management Review Online
Gerry Stern

The book goes into many factors that explain the success of high-performing work groups, offering many case examples drawn from the extensive research. The insights of this book are readily accessible. The book is written in a to-the-point, very readable style. But most importantly, it offers some mind-broadening findings that, for some, may appear to be a challenge to conventional thinking. Speaking as an organizational consultant (www.futureorganization.com), as well as a reviewer, this book shines forth as offering some solid, although not altogether surprising, conclusions. Bottom line: highly recommended, well worth the reading.