One More Resolution

Imagine a creative genius is working for your company — a Mark Zuckerberg type without the entrepreneurial spirit. Brimming with ideas but socially inept, he would be classified as a geek in most organizations, likely relegated to a cubicle and ignored. He might be on the verge of a breakthrough that could save the company or take it to the next level, but no one would ever know.

Our research reveals — and our experience confirms — that valuing people is one of the most important factors in achieving high performance.

Even if he worked up the courage to take his idea to senior leaders, they might not be inclined to listen — unless they encouraged all employees to use their creativity and share their ideas, no matter how far afield they might seem.

In a groundbreaking global study, the Center for High Performance found a direct correlation between the way knowledge workers are treated and bottom-line results. We also found that the best way to value people is to create an environment in which smart people are treated as if they are smart.

Good leaders recognize that they can boost performance by telling employees what the goals are, but not how to achieve them. These leaders trust employees to make intelligent decisions and give them the resources necessary to achieve the goals that have been set. The recipe for a high-performance environment includes linking respect for people with hard work and high expectations.

Companies routinely stress the importance of attracting and retaining the best and brightest. Yet it’s astounding how many organizations underutilize smart, talented, well-educated and well-paid people. And because companies don’t take full advantage of their skills and brainpower, they feel unappreciated. That leads to boredom, frustration and disaffection – none of which contributes to growth.

It’s not too late to start the year by demonstrating that you believe in your people. Try to figure out what’s smart about their ideas, regardless of what floor they’re on. Who knows? It might evolve into the next Facebook.

To learn more, please contact Susan Lucia Annunzio at the Center for High Performance.