Testimonials

Executive Coaching

The UNITE Group plc
Geoffrey Maddrell – Chairman @ The UNITE Group PLC

I frequently refer to your successful intervention with our board, which has served us well; particularly as external market conditions have inevitably raised the temperature of concerns and activity in our board discussions. It would have had a hugely negative impact if our board had not been able to address difficult issues so robustly. Thank you on behalf of the UNITE board.
HCSC
Steve Betts – CIO

At the end of the day, I care about results — and Lucia and her team delivered the meaningful and lasting behavioral change in my leadership team that I was looking for. They quickly gained the trust and respect of my team with their insightful and direct engagement style. They used fact-based insights gained from multiple interviews, coupled with practical examples and role-playing exercises, to meaningfully change the behaviors of my team.
UHC
Irene Thompson – President and CEO Emeritus @ UHC

Individual coaching of the leadership team had a profound effect on my organization. It brought a high level of understanding and commitment of the entire leadership team as they were supported individually and as a team to work together and drive the new culture of the organization.

Keynote Speaking

Sodexho
Sandy Shaw – V.P. Talent Development

Susan is a dynamic speaker, and she provided 50 of our senior executives from around the world with substantive ideas they could take back to their own teams. The data she presented from her study of high-performing workgroups was particularly enlightening.
RSM McGladrey, Inc.
Robert Lindeman – Managing Director

Lucia takes a complex area and simplifies it with practical tools, processes, and concepts that can be readily applied at work (corporate, team, or individual level).

Executive Education

RSM McGladrey, Inc.
Rod Foster – Managing Director

Ms. Annunzio is one of a very select group of extremely talented and effective teachers and communicators. She’s great at keeping the environment fresh and interesting with energy and passion.
TDC
Carsten Hojer – Finance Manager

Lucia is exceptional in pulling out value and good points of the material. Even basic things are seen in another light after the sessions.
Unilever
Sharon Rossi – V.P. Customer Development

Lucia quickly established credibility and rapport with my leadership team, and inspired them to engage fully in the session. The work we did with Lucia has been highly valuable throughout the year and frequently referenced.

Books

Authors
B. Joseph Pine II and James H. Gilmore – Authors of The Experience Economy: Work is Theatre and Every Business a Stage

Success today often requires business leaders to craft strategic stories that create intergenerational excitement within their organizations. Susan Annunzio’s five-step model provides a wonderfully dramatic framework for helping workers perform compelling work on the business stage.
BDO
Wayne Berson – Chief Executive Officer

futureCraft® combines the theoretical and practical sides of engaging millennials to create a powerful call to action for the future.
Stern’s Management Review Online
Gerry Stern

The book goes into many factors that explain the success of high-performing work groups, offering many case examples drawn from the extensive research. The insights of this book are readily accessible. The book is written in a to-the-point, very readable style. But most importantly, it offers some mind-broadening findings that, for some, may appear to be a challenge to conventional thinking. Speaking as an organizational consultant (www.futureorganization.com), as well as a reviewer, this book shines forth as offering some solid, although not altogether surprising, conclusions. Bottom line: highly recommended, well worth the reading.